Set your business hours
Tell Mevrik when your human team is available. Choose a weekly schedule, check whether you're open right now, and see how it works with your AI agent.
Updated 3 min read
On this page
Business hours tell Mevrik when your human team is available. Your AI agent answers 24/7 whatever you set here.
Time: about 3 minutes
Before you start
- Set your workspace timezone first in Settings → General. Business hours use it. See Change your workspace settings.
- An Owner, Admin or Supervisor can change business hours. Other roles can see them but the controls are turned off, and the page says "You don't have permission to change business hours."
Set your weekly schedule
- Go to Settings → Business hours.
- Turn on Enable business hours.
- Under Quick set, click a preset: Weekdays 9–5, Weekdays 9–6 or Every day 9–5. Or set each day yourself.
- For each day, use the switch to open or close the day. For open days, choose the opening and closing time.
- Click Save changes. You'll see Saved next to the button.
Closed days show Closed. The closing time must be after the opening time on the same day. A schedule that runs past midnight, such as 18:00 to 02:00, isn't accepted. If you try, you'll see "Close must be after open." or "Close time must be after open time."
Check whether you're open now
At the top of the page, Mevrik shows your timezone and the current day and time there ("Currently … there"), so you can check the timezone is right. Click Change in General to change it. Next to it, a badge shows one of these:
- Open now, with "Closes at" and the time.
- Closed now, with "Opens" and the next opening time.
- Always available, when business hours are switched off.
The badge shows the schedule you last saved, not edits you haven't saved yet.
Switch business hours off
If Enable business hours is off, your team shows as available at all times, and the schedule isn't used. The page says "Business hours are off — your team shows as available at all times."
How business hours are used
In Settings → Assignment & routing, the Respect business hours switch decides what happens to handed-off conversations while your team is closed. When it's on, they stay unassigned instead of being routed to someone. It only applies when handoffs are assigned automatically. See Handoff and routing.
When a customer is handed over to your team, the AI agent's handoff message also says whether someone from the team is around right now or the team is outside their hours.
Troubleshooting
"Couldn't load business hours." Try again Click Try again. If it keeps failing, refresh the page.
"Some values weren't valid — please check your schedule." Check each open day has a closing time after its opening time.
The Save button says "No changes to save." You haven't changed anything since the last save.