Connect your channels

A channel is a place where your customers message you. When you connect a channel, your AI agent answers there, and every conversation arrives in the same Mevrik inbox as your website chat.

You manage all channels in one place: Settings → Channels.

Channels you can connect

The Mevrik Messenger card on the same page is your website chat widget. It has no connect step. To add it to your site, follow Install Mevrik Messenger. The card also has Copy snippet, Customise and Open live page buttons.

How the Channels page works

• Channels are grouped as Messaging, Meta, Email and SMS.
• Each card shows Not connected, or a count such as 1 connected. Click the count to see each connection.
• Each connection shows a status badge: Active, Expiring soon, Token expired, Error or Disconnected.
• When a connection is Expiring soon, Token expired or Disconnected, its button changes to Reconnect. Click it and sign in again.
• To connect a second account on the same card, click Add another.

Who can do what

Only the Owner and Admin roles can connect, reconnect or disconnect a channel. Supervisors and Viewers can open Settings → Channels to see what is connected, but the buttons are switched off.

Disconnect a channel

On any channel, click Disconnect, then confirm. Your AI agent stops answering on that channel straight away. Your existing conversation history stays, and you can reconnect later.