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Change your workspace settings

Change your workspace name, workspace URL, timezone, language and support email in Settings → General, and learn what happens when you change the URL.

Updated 3 min read

On this page

Settings → General holds the basics of your workspace: its name, its public chat URL, its timezone and language, and the support email.

Time: about 2 minutes

Before you start

  • Anyone can open Settings → General, but only an Owner or Admin can change it. For other roles the fields are turned off, and the page says "You don't have permission to change these settings."
  • If your workspace has the Mevrik Messenger installed on a site, read Change your workspace URL before you change it.

Change your settings

  1. In Mevrik, go to Settings → General.
  2. Change the fields you need (see below).
  3. Click Save changes. You'll see Saved next to the button.

The button says "No changes to save." until you change something.

Workspace identity

  • Workspace name: how your team sees the workspace. Up to 100 characters.
  • Workspace URL: your public chat URL, shown as chat.mevrik.ai/ followed by your workspace slug.

Regional settings

  • Timezone: used for business hours, SLA and reports. AI Insights also counts its days in this timezone. See Set your business hours.
  • Language: the platform and widget default language. The console notes that it is "Saved with your workspace, but it doesn't change any text yet."

Business details

  • Support email: your support email address.

Change your workspace URL

The workspace URL is your public chat address, chat.mevrik.ai/your-workspace-slug. A slug must be 3 to 50 characters: lowercase letters, numbers or hyphens, with no hyphen at the start or end.

When you edit it, the console warns you: "Changing the slug breaks every widget already installed — the old snippet stops loading. Copy the new snippet and re-install it everywhere it's embedded, including Shopify and any other site." Links to the old address also stop working until you share the new one.

  1. Edit Workspace URL and click Save changes.
  2. If your Shopify store is connected, Mevrik reinstalls the Messenger on it for you and shows "Widget reinstalled on Shopify".
  3. On any other site, copy the new snippet from Settings → Mevrik Messenger → Install and paste it in again. See Install Mevrik Messenger.

Troubleshooting

"This slug is already in use." Another workspace has that URL. Try a different one.

"3–50 lowercase letters, numbers or hyphens, no leading/trailing hyphen." Change the slug so it follows that rule.

"Invalid email address." Check the support email for typos.

"Invalid timezone value." Choose a timezone from the list again.

"You don't have permission to update workspace settings." Only Owners and Admins can change these settings. Ask one of them, or see Team and roles.

"Slug saved, but reinstalling on Shopify failed — retry from Settings › Widget › Installation." Your new URL is saved, but the Shopify reinstall failed. Open Settings → Mevrik Messenger → Install, open the Shopify dialog and click Reinstall widget. See Install Mevrik Messenger on Shopify.

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