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Install Mevrik Messenger on Shopify

Connect your Shopify store and Mevrik adds the Messenger widget to your storefront for you, without editing your theme. You can also paste the code in manually. Takes about 3 minutes.

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Connect your Shopify store and Mevrik adds the Messenger widget to your storefront for you. You don't edit your theme. If you'd rather add the code yourself, see Install manually.

Connecting also lets your AI agent answer order, product and returns questions with live store data.

Time: about 3 minutes

Before you start

You need:

  • A Shopify store and a staff account that can approve app access.
  • A Mevrik account with the Owner or Admin role.

Connect your store

  1. In Mevrik, go to Settings → Mevrik Messenger → Install.
  2. Under One-click setup, click Shopify, then Connect Shopify store. This opens Settings → Mevrik Connect.
  3. On the Shopify card, click Connect and follow the steps to approve access in Shopify.
  4. Back in Mevrik, the Shopify card shows Connected with your store name.

The Messenger is installed on your storefront automatically once the store is connected.

Confirm the widget is live

  1. Open your storefront in a new browser tab. The Messenger launcher appears in the bottom-right corner.
  2. In Mevrik, on the Install tab, click Check now next to Installation status. It should change to Installed.

If you've added domains under Allowed domains, make sure your store's address is in the list (your .myshopify.com address and your custom domain, if you use one). The widget only loads on listed domains. If the list is empty, it loads everywhere.

Reinstall the widget

If the launcher stopped showing, open the Shopify dialog on the Install tab and click Reinstall widget. You'll see "Widget reinstalled" when it's done.

If you change your workspace slug, Mevrik reinstalls the widget on your connected store automatically when you save. If that fails, you'll see "Shopify still points at the old snippet". Click Reinstall on Shopify to finish.

Install manually

Use this if you don't want to connect your store.

  1. In Mevrik, open the Shopify dialog, expand Install manually instead and copy the snippet.
  2. In Shopify admin, go to Online Store → Themes, click ⋯ next to your live theme, then Edit code.
  3. Open Layout → theme.liquid.
  4. Paste the snippet just before the closing </body> tag.
  5. Click Save. The widget loads across your storefront.

You need a staff account with permission to edit theme code. The snippet stays in place when your theme updates, unless you replace theme.liquid.

Disconnect

Go to Settings → Mevrik Connect, open the Shopify card with Configure, and disconnect from there.

Troubleshooting

"Shopify isn't connected"
The store connection was lost. Reconnect it from Settings → Mevrik Connect, then click Reinstall widget.

"Couldn't reinstall the widget"
Try again in a moment. If it keeps failing, use Install manually and contact support.

The launcher doesn't appear

  • Click Reinstall widget.
  • Check Allowed domains (see above).
  • If you installed manually, check the snippet is still in theme.liquid before </body>.

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